Business Process Management and Digital Transformation in Higher Education - Practical Lessons from Hanoi University of Industry

Digital transformation is gaining attention and becoming a trend in higher education, but not many results in Vietnam have been recorded. On the basis of the review of the main views on digital transformation and digital transformation in higher education and relevant theories of business process management (BPM), this paper clarifies the similarities between business process management and digital transformation, thereby showing a highly feasible approach in laying the foundation for digital transformation at universities. The results from the application of the BPM model at Hanoi University of Industry, with initial success in digital transformation in higher education, possibly offer meaningful and practical lessons for Vietnamese universities.